Terms of service

This website is operated by ELVAYRO. By visiting elvayro.com, using our services, or purchasing from us, you agree to these Terms of Service and the policies referenced in them. Our store is hosted by Shopify.

Eligibility

You must be legally capable of entering into a binding agreement in your jurisdiction. If you use the services on behalf of an organization, you represent that you have authority to bind that organization.

Online Store Terms

You may not use our website or products for unlawful, fraudulent, abusive, or unauthorized purposes. You must not introduce malicious code, interfere with the website or its security, collect information without authorization, infringe intellectual-property rights, or attempt to bypass service restrictions.

Product Information

We make reasonable efforts to display product descriptions, images, colors, measurements, specifications, availability, and pricing accurately. Screens, lighting, manufacturing changes, and product updates may result in minor differences. We may correct errors, update information, limit quantities, or discontinue products where permitted by law.

Product Use

Use products only as intended and follow any instructions or warnings provided with the product. Stop using a product if it appears damaged or causes unexpected discomfort. Product information on this website is general information and is not medical, legal, or professional advice. Individual results may vary.

Orders and Acceptance

Submitting an order is an offer to purchase. An order is accepted when we confirm acceptance or dispatch the product. We may reject, cancel, or limit an order where reasonably necessary, including because of availability, payment authorization, suspected fraud, shipping restrictions, pricing or listing errors, or legal compliance. If we cancel an order after payment, we will issue the appropriate refund.

Prices, Payments, and Taxes

Prices and available payment methods are shown at checkout and may change without notice before an order is placed. You agree to provide accurate billing, contact, and delivery information. Taxes, duties, and other charges may apply as described at checkout or in our Shipping Policy.

Shipping and Delivery

Orders are typically delivered within 6–15 business days. Delivery times may vary depending on the destination, shipping carrier, customs processing, and other factors beyond our reasonable control. Processing times, tracking, customs charges, and address responsibilities are described in our Shipping Policy. Delivery dates are estimates and are not guaranteed.

Returns, Refunds, and Replacements

Returns, refunds, damaged items, defective products, and replacements are governed by our Return, Refund & Replacement Policy and any mandatory consumer rights that apply to you.

Intellectual Property

Unless otherwise stated, the ELVAYRO name, logo, website design, original text, graphics, photos, videos, and other brand materials are owned by or licensed to ELVAYRO. They may not be copied, modified, distributed, or commercially exploited without permission, except as permitted by law.

User Content and Reviews

If you submit a review, photo, video, suggestion, or other content, you confirm that you have the right to share it and that it is accurate, lawful, and does not violate another person's rights. You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, publish, and display that content in connection with our business, subject to applicable law and our Privacy Policy.

Third-Party Services and Links

Our store may use third parties for hosting, payments, analytics, advertising, fulfillment, shipping, and reviews. Third-party websites and services may have their own terms and privacy practices. We are not responsible for them to the extent permitted by law.

Disclaimer

To the maximum extent permitted by law, the website and services are provided on an “as available” basis. We do not guarantee that access will always be uninterrupted, timely, secure, or error-free. Nothing in these Terms excludes warranties, guarantees, remedies, or liabilities that cannot legally be excluded.

Limitation of Liability

To the extent permitted by law, ELVAYRO will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the website, services, or products. Any limitation applies only to the extent allowed by applicable law.

Indemnification

To the extent permitted by law, you agree to indemnify ELVAYRO against third-party claims arising from your unlawful misuse of the website, your breach of these Terms, or your infringement of another person's rights.

Privacy

Our collection, use, and sharing of personal information are described in our Privacy Policy.

Termination

We may suspend or terminate access to the services where reasonably necessary because of misuse, fraud, security risk, or a material breach of these Terms. Obligations that by their nature should survive termination will continue to apply.

Severability and Entire Agreement

If any provision is found unenforceable, the remaining provisions will remain effective. These Terms and the policies posted on our website form the agreement between you and ELVAYRO concerning the services.

Changes

We may update these Terms to reflect operational, legal, or service changes. The current version and revision date will be posted on this page. Continued use after an update means you accept the revised Terms where permitted by law.

Governing Rules

These Terms are governed by the laws applicable to the business operating ELVAYRO, without depriving customers of mandatory consumer protections available in their place of residence.

Contact

Questions about these Terms can be sent to support@elvayro.com.