Last updated: August 29, 2026
We want you to feel confident ordering from ELVAYRO. This policy explains how returns, damaged or defective items, and refunds are handled. Nothing in this policy limits any mandatory consumer rights that apply in your country or region.
You may request a return within 30 days after delivery. Contact us at support@elvayro.com before sending anything back. Returns sent without authorization may not be accepted.
For a change-of-mind return, the item must be in substantially the same condition in which it was received, with all included parts and packaging. Because the product is a personal grooming device, items showing signs of use, contamination, misuse, modification, or damage after delivery may not be eligible for a change-of-mind return, except where applicable law requires otherwise.
If the item is not defective, damaged, incorrect, or otherwise covered by mandatory consumer law, the customer is responsible for return shipping costs. Original shipping charges, if any, are non-refundable except where required by law.
If we confirm that the item arrived damaged, defective, or incorrect, ELVAYRO will provide the appropriate remedy without charging you return shipping costs where required.
If the product arrives defective or damaged, contact us promptly with your order number and clear photos or video showing the issue. After assessment, we will provide a refund or another remedy required by applicable law. We may provide return instructions where reasonably necessary to assess or resolve the claim.
Approved refunds are issued to the original payment method. Please allow 5–10 business days after the refund is issued for it to appear, depending on your bank or payment provider.
UK customers may have a statutory right to cancel an eligible online purchase within 14 days after delivery and then return it within the following 14 days. Unless the item is faulty or the law provides otherwise, the customer is responsible for the direct cost of return shipping. Any hygiene-related exception will apply only where legally permitted, including where a sealed personal-care item has been unsealed after delivery.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Depending on the nature of a failure, you may be entitled to a repair, replacement, refund, or other remedy. Change-of-mind returns remain subject to the conditions in this policy.
Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes after processing begins. Once an order has shipped, the applicable return process will apply.
Email support@elvayro.com with your order number, the reason for your request, and photos or video where relevant. We will provide the next steps and, when applicable, the return address. Do not return an item to the sender address on the parcel unless our support team specifically instructs you to do so.