Contact information
Contact Information
Need help with an order, delivery, return, refund, replacement, or defective item? Contact ELVAYRO Customer Support.
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When Contacting Us
Please include your order number, the email address used at checkout, and a clear description of the issue. For damaged, defective, or incorrect items, attach clear photos and a clear video showing the product, issue, packaging, and shipping label.
Response Time
We aim to respond within 2 business days. Response times may be longer on weekends and public holidays. Please avoid sending multiple messages about the same request, as this may delay our response.
Returns
Do not send a return before receiving instructions from our support team. Return requests are handled according to our Return, Refund & Replacement Policy.