Last updated: August 29, 2026
ELVAYRO currently ships to the United States, Canada, Australia, and the United Kingdom. Free tracked shipping is available on every order unless a different option is shown at checkout.
Our warehouse requires 1–3 business days to process, verify, and prepare an order for shipment. Business days exclude weekends and public holidays. Delivery estimates begin after dispatch.
These are estimates, not guaranteed delivery dates. Customs processing, carrier disruptions, weather, high-volume periods, public holidays, or an incorrect address may cause delays.
Tracking information will be sent to the email address used at checkout after the order ships. Tracking may take several business days to show its first carrier scan.
Customers are responsible for entering a complete and accurate delivery address. Contact us immediately if you notice an error. We cannot guarantee an address can be changed after processing or dispatch. Additional costs caused by an incorrect or incomplete address may be the customer's responsibility where permitted by law.
Import duties, taxes, VAT/GST, or carrier fees may apply depending on the destination. Unless collected at checkout or prohibited by law, these charges are the customer's responsibility.
If the estimated delivery window has passed, contact support@elvayro.com with your order number. If tracking shows delivered but you cannot locate the package, first check the delivery area, household members, neighbors, and the carrier. We will assist with the next steps and assess the claim based on the tracking record and applicable law.
For shipping questions, email support@elvayro.com.