Privacy Policy

Last updated: September 11, 2026

This Privacy Policy describes how ELVAYRO (“we,” “us,” or “our”) collects, uses, and shares personal information when you visit, use our services, make a purchase from elvayro.com, or otherwise communicate with us. Our store is hosted by Shopify, which helps us provide our online services.

Information We Collect

Depending on how you interact with us, we may collect:

• Contact and account information: name, email address, phone number, billing and shipping addresses, and account details.
• Order and transaction information: products purchased, order history, payment status, returns, refunds, and communications about an order. Payment information is processed by our payment providers.
• Device and usage information: IP address, browser and device information, pages viewed, interactions, referring pages, and cookie or similar-technology data.
• Customer support information: messages, order numbers, and any photos or videos you voluntarily provide when requesting help with a damaged or defective product.
• Marketing preferences: your choices regarding email, advertising, and cookies.

How We Use Information

We use personal information to process and deliver orders; provide customer support; handle returns, replacements, and refunds; maintain and improve our store; prevent fraud and misuse; comply with legal obligations; personalize content; measure performance; and send marketing communications where permitted. You may unsubscribe from marketing emails at any time.

Cookies and Advertising

We and our service providers may use cookies and similar technologies to operate the website, remember preferences, understand site usage, measure advertising, and show relevant ads. Depending on where you live, certain advertising activities may be considered a “sale,” “sharing,” or targeted advertising. You may use available cookie controls or privacy-request links on our website. Where required, we honor recognized opt-out preference signals such as Global Privacy Control.

How We Share Information

We may share information with Shopify and service providers that support payments, hosting, analytics, advertising, order fulfillment, shipping, customer support, fraud prevention, and other business operations. We may also disclose information when required by law, to protect rights and safety, in connection with a business transaction, or with your direction or consent. We do not use information submitted for customer support for unrelated purposes.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain records, resolve disputes, enforce agreements, and comply with legal, tax, accounting, or regulatory requirements. Retention periods vary according to the type of information and applicable law.

Your Privacy Rights

Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, or objection; withdraw consent; or opt out of certain sales, sharing, or targeted advertising. We may need to verify your identity before fulfilling a request. You may also use an authorized agent where permitted by law. We will not discriminate against you for exercising applicable privacy rights.

International Processing

Our store and service providers may process information in countries other than where you live. Where required, appropriate safeguards are used for international transfers.

Children

Our services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law. A parent or guardian may contact us to request deletion of information submitted by a child.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission or storage is completely secure.

Third-Party Links

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.

Changes to This Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. The revised version will be posted here with an updated date.

Contact Us

To ask a privacy question or exercise an applicable privacy right, email support@elvayro.com.